Terms of Service
How our bookings work — the quote, the payment, and what happens if plans change.
The quote
Before you travel we send you one fixed figure for your trip. That figure covers the journey as you described it, including tolls, waiting and night hours unless we tell you otherwise in writing on WhatsApp.
If your trip changes after the quote — a different drop point, an extra stop, an extra day — we tell you the new figure on WhatsApp before you agree to it. We do not add anything at the end of a trip that was not agreed at the start.
Payment
We take no advance. You pay the driver at the end of the trip, in cash or by UPI. We do not ask for card details or online payment before a trip.
Treat any request to transfer money in advance to confirm a booking with us as suspicious, and ring 98143 11886 to check.
Confirming a booking
A booking is confirmed when we reply on WhatsApp or by phone and say so. The evening before your trip you get the driver’s name and the car number on the same thread.
Cars and drivers are allocated by us. If the exact car you were quoted is not available, we tell you before the trip, not on the day.
Changes and cancellation
Tell us as early as you can. For a normal trip there is no cancellation charge. For a wedding block booking, or a multi-day holiday where we have held several cars for your dates, we may ask you to cover a driver’s day if you cancel at very short notice — and we will have told you that when you booked, not afterwards.
On the road
Distances and driving times on this website are honest approximations from the routes we drive. Actual time depends on traffic, weather, road work and the season. We plan airport runs with a buffer for this reason.
We are not responsible for delays caused by conditions outside our control, such as fog, road closures, strikes or flight changes. What we do is tell you early and help you re-plan.
Passengers and luggage
Seat and luggage counts shown for each car are the comfortable limits, not the legal maximum. Please tell us the true number of passengers and bags when booking so we send the right car. Drivers may decline to overload a vehicle.
Smoking and alcohol consumption inside the vehicle are not permitted.
Contact
Waheguru Taxi Service, Malsian, Shahkot tehsil, Jalandhar district, Punjab 144701.
Phone and WhatsApp: 98143 11886.